Information as of June 25, 2021

Latest information about the coronavirus

Dear guest,

We receive a lot of questions about whether we can be open. We can!
It goes without saying that the health of our guests is our highest priority. We are happy to show you which measures Résidence Château Ferrassières has taken in the building for the health and safety of our guests and to prevent risks of contamination and the spread of the virus.

Free cancellation

We understand that over the past few months, the need has arisen to get out and about, but that the uncertain situation may prevent you from booking away for a few days. To reassure you, we offer you the option to cancel free of charge, so that you never lose your money and you always have the option to move your booking to another time, or cancel it. For any reason!
Cancel your booking free of charge up to 48 hours in advance. In the event that you wish to move your booking and the new date is more expensive than the original booking, we are forced to pass on this difference to you.

The 1,5 meter society

A concept that no one had heard of until recently, but is now part of our daily life. Résidence Chateau Ferrassières places a high priority on the health and safety of our guests and does everything it can to prevent risks of contamination and spread. In order to receive you as safely as possible, we have fully adapted the building to the new situation. Everything has been thought of and we comply with all guidelines for a carefree and safe stay.

What we do to ensure the safety of our guests

We follow government guidelines and recommendations.
Improved cleaning and hygiene protocols.
Regular disinfection of exposed surfaces such as door handles, ATM and elevator buttons with antibacterial liquids.
We offer our guests disinfectant dispensers in public areas.

Frequently Asked Questions

Is visiting Résidence Château Ferrassières safe?

We work throughout the property in accordance with government guidelines. We do everything we can to keep the risks to a minimum.

Can I still have breakfast at Résidence Château Ferrassières?

Yes, of course you can have breakfast with us. Due to hygiene measures, we only bring you breakfast in the apartment.

Can I cancel or change my booking?

To reassure you in this uncertain period, Résidence Château Ferrassières offers you a free rebooking guarantee, so that you never lose your money and you always have the option to move your booking to another moment. For any reason!

I have a cold or cough, can I change my booking on the day of arrival?

Yes, you can change your booking up to the day of arrival via our reception () and change your date according to your choice. In the event that the new date turns out to be more expensive than the original booking, we are forced to pass on this difference to you. This rebooking guarantee is only valid on bookings made via Résidence Château Ferrassières or our website.

 

How do I know which (wellness) facilities are open?

All our facilities are open.